Shipping & FAQ’S

Merch & Shipping Info


Delivery times may vary depending on stock levels, order volumes and the destination however approximate dispatch times are as follows:

• Clothing Brand Orders: 2 – 3 business days

• Print Shop Orders: 7 – 10 business days

Orders that are processed through the system on a Saturday will be dispatched the following Monday.

As our store is primarily run on a fulfilment basis, the majority of our products are made to order. Special order or pre-order items are clearly marked in the relevant product descriptions and may take slightly longer to arrive due to having to source them from our suppliers. Once your order is complete we will issue an automated dispatch confirmation directly from our store containing a unique tracking reference for each delivery.

All orders below 2kg are dispatched via Royal Mail. Please note that the “UK Tracked” system is not a full tracking service and the information provided will only update on the tracking website if a delivery has been attempted and either missed or signed for.

Smaller items also have the option to select a cheaper “standard” delivery service which has no tracking available. If this option is selected at checkout then we hold no responsibility over your items as there is no way of proving if an item is lost or has actually been delivered. The tracked option will always be available as an alternative which has cover for loss by the courier.

For all UK orders in excess of 2kg we will dispatch via DPD. These deliveries are fully tracked and our courier should notify you of your 1 hour delivery slot on the morning of your delivery. Please ensure that either your phone number or email address has been provided when ordering so we can request the delivery notification. International orders of over 2kg are currently unavailable.

If your delivery has been missed our couriers should leave a collection card where you can contact the courier quoting your reference number to arrange a re-delivery or visit your local collection point. If no card has been left and you are trying to locate your parcel, please contact the relevant courier directly or let us know and we will contact them for you.

We are unable to leave notes for our couriers to leave parcels in safe places due to the requirement of a signature. If you would like your parcel left in a designated area, or would like to collect them from the local collection point please visit either the Royal Mail or DPD tracking websites quoting your reference number to amend your delivery.

If your parcel has not been received within 14 days in the UK, or 21 days for the rest of the world, please contact our team at:

Any parcels that return to us undelivered or uncollected will be subject to an additional shipping charge before being dispatched again. Restocking fees will apply if a refund is requested due to a missed delivery.

Please note that all engraved products are fulfilled and shipped via a third party. 


Payments accepted are: Visa/mastercard/Amex/Discover/Paypal/Shop pay/G pay. With Paypal, you can use Mastercard, Visa, Visa Electron, Solo, Switch & Maestro cards to process payment, or alternatively pay using your existing PayPal account.

Once you submit an order you will receive a confirmation email with your order confirmation number; please use this on all correspondence. You will receive a second email when your item is shipped. If you do not receive your confirmation email please check your junk mail folders.


Clothing Brands Orders:
If you are not 100% satisfied with your purchase, you can return the product for a refund or exchange the product for another of the same value within 14 days of delivery. Returns and exchanges will only be available if the following conditions are met:
• All items must be returned unworn, unwashed and in their original condition*. If the packaging has been unsealed and the garment removed, please include the old packaging in the return parcel where possible.
• Contact must be made within 24 hours of receiving your order. This can either be done via the contact form on our website, phone or email. Please ensure your order number is quoted as the subject of your return notification. All items that arrive without prior notification will not be subjected to a refund or exchange.
(*In the event of washability issues, we will accept that the item is not in its original condition. We will still need to perform an inspection before advising if a refund can be issued.)
If the above conditions are met you may return your item for a refund or exchange for a different size or colour. A restocking fee will be applied for all refund requests unless the products are received damaged (details below). Exchanges will not be subjected to a restocking fee, but extra shipping charges will will be charged at the same rate as your original order. If you wish to exchange your item for an alternative garment, please select a garment of similar value as any differences will not be refunded.
All decisions for returns and refunds will be made within 24 hours of receiving the returned item(s) following an inspection. If approved, a replacement item or refund will be processed the next working day.
If a refund is requested for a parcel that has been returned due to being undelivered or uncollected, shipping costs will not be included in the refund.
Print Shop orders:
Unlike our Clothing Brand orders, customized merchandise cannot be cycled back into stock. The only instances where we can accept returns for merchandise orders are as follows:
• Your order has arrived faulty (damaged or misprinted)
• You receive a delivery which does not match your order
If your order has arrived faulty, please include supporting photographs in your email communication so we can make an initial assessment of the faults. All notifications for faults and returns must be made via email within 48 hours of receiving your delivery. Failure to notify us within 48 hours would be seen as though the order has been inspected and accepted in which we are unable to offer refunds.
Once the return has been accepted, please ensure your order arrives with us within 14 days of the original delivery. Please note that the items must arrive back at our office for a full inspection before any refunds or exchanges can be actioned.
We may offer to provide free replacements for any faults which the customer is able to either accept or refuse.
All decisions for returns and refunds will be made within 24 hours of receiving the returned item(s) following an inspection. If approved, a replacement item or refund will be processed the next working day. Any instances where we are unable to approve an exchange or refund, the customer will be contacted directly to discuss their options.
For all print shop orders where a low resolution image has been submitted (as detailed below in the artwork section) we are unable to offer returns and refunds on these garments due to your acceptance and submission of the image quality.
In all refund cases, please allow up to 10 working days for the funds to appear in your account.



All claims for returns and refunds received after 24 hours will be rejected as we are unable to confirm if the product has in fact been used and come to the end of its life. Due to the nature of vaping products, they cannot be cycled back into stock for hygiene reasons. To ensure the claim is for the same item sent by us, we require the barcode number on the side of the box (Not the product barcode). Without this barcode number we will be unable to accept a return

Refund and replacement processes will be performed the same as printing orders highlighted above. 

Restocking Fee

Clothing Brands orders only:
Unless your garments arrive faulty or you receive a product which you did not order, a restocking fee will apply to all refunds. All requests are subject to a 15% restocking fee which will be deducted from your refund. The restocking fee will increase to 30% if your garments have personalised names on the back as we are unable to return them to stock.

Handling printed garments could require extra care to help keep them in the best possible shape. We have created a general list of guidelines below which will help increase durability.

• Do not wash within 24 hours of application. Generally this will not apply as deliveries take between 3 – 5 days.

• Do not dry clean.

• Turn the garment inside out before washing. This will help prevent contact with other garments in the wash causing abrasions.

• Use a mild detergent. Try to avoid whiteners & fabric softeners.

• Do not apply bleach. Where possible do not allow contact with aggressive cleaning solutions.

• Select a low temperature setting or cold wash on your machine.

• Do not tumble dry. Always hang up to dry naturally.

• Avoid ironing directly over the transfer. We recommend placing a cloth or towel over the garment before ironing.

• Avoid contact with direct heat sources e.g radiators.

Please note these are general guidelines for washing and maintaining decorated garments, any settings you use may differ depending on the item. Washing instructions for specific materials can be found on the garment label however they will not cover the decoration.

DTG Printed Garments

For ink (Direct-To-Garment) printed garments, please wash before first use. Due to the process of the application, a ”pretreatment” solution is used to bond the ink to the fabric surface. This solution is sensitive to UV rays from the sun and could cause a yellowing of the garment, especially with white garments. This pretreatment will break down and greatly reduce the risk of staining after one or two wash cycles.


Washing Tips
Some models can be hand washed, but it is critical to consider what you wash a cap with. The best way to wash a cap is by using warm water and a mild textile detergent without bleach. Dry the cap by filling it out with a towel to help maintain the shape and avoid wrinkles. Keep away from direct heat such as radiators or sunlight while drying. PLEASE NOTE: Washing will affect the shine of the fabrics and can cause fuzzing or pilling. Any viscose lining may also shrink during washing. Never machine wash your cap and always be sure to check the care label within the headband.

Rinse & Repeat
Always look after your cap following excessive use and sweating. If your cap comes in contact with sweat, chlorinated pool water or other chemicals, it may experience discoloration, in which case it is important that you remove these liquids as soon as possible. To prevent permanent and more visible stains, you should wash your cap after any activity where you sweat. Sweat stains can become permanent if you do not regularly wash your cap. Regular washing ensures that sweat has less time to soak into the fabric and leave these permanent marks.

Once deliveries leave our office, Propa Talent have no control of how your parcel is handled as it travels through the courier network. We reserve the right to disqualify any claims if we believe the loss or damage was made in transit by couriers. In the occurrence of this event, we will raise a claim with the specified courier including any supporting documentation for proof of purchase and dispatch. Photographic evidence of any damage to your items will be requested so we are able to include them in the claim. Please note that once a lost or damage claim has been filed, we are unable to offer any refunds until the claim has been processed and a response had been received from the courier. This process can take up to 28 days from submission of the claim.


All your personal data which you submit to this site is held in the strictest confidence. We will not sell or disclose any personal information to 3rd parties (unless otherwise required by UK law.)

Occasionally we may contact you to inform you of new offers, products and services being offered by us, but you can unsubscribe from these emails at any time. We do not store any credit or debit card information.

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