Shipping & FAQ’S

Shipping Info

Approximate delivery times are as below:

  • UK Orders: 7-10 working days
  • European Order: 7-10 working days
  • If you need delivery outside of Europe please contact us

***Last shipping for Xmas in the UK 20 December***

All orders are delivered Royal Mail First Class and ‘Signed For’. If you have placed an order and it has not arrived after a total of 10 days, then contact us directly via using the contact form, quoting your name, email address and order number.

If for any reason your parcel is returned to us, we will contact you before re-shipping your item. We will charge an additional postage fee to re-send items which have been returned to us

FAQs

Free for UK orders, we’ve got you!

If you need delivery outside of Europe, please contact us

All our shop payments are secured and managed by Paypal. You can therefore use Mastercard, Visa, Visa Electron, Solo, Switch & Maestro cards to process payment, or alternatively pay using your existing PayPal account.
Once you submit an order you will receive a confirmation email with your order confirmation number; please use this on all correspondence. You will receive a second email when your item is shipped. If you do not receive your confirmation email please check your junk mail folders.

We respect all your statutory rights if you need to return an item please contact us quoting your order number, the item you wish to return and the reason for the return.

We encourage you to use the sizing guides, as you are responsible for all return shipping costs. We can not offer refunds for incorrect sizing as all garments are individually created. However, if you need a size change and you contact us at teampropa@gmail.com right away, we can take care of that for you, so long as we have not created the order already.

We ask you must return goods using a ‘Signed For’ service as we are not liable for any returns which go missing during shipping.

All goods must be returned in the condition they were shipped to you, using the original packaging where possible.

Privacy

All your personal data which you submit to this site is held in the strictest confidence. We will not sell or disclose any personal information to 3rd parties (unless otherwise required by UK law.)

Occasionally we may contact you to inform you of new offers, products and services being offered by us, but you can unsubscribe from these emails at any time. We do not store any credit or debit card information.

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