Frequently Asked Questions
Please email email@example.com and the PROPA Admin team will get back to you within 24hours.
On the first of every month and automatically renews on the first of every month.
Yes, however your subscription only ends on the first of the following month so you would want to cancel it before it renews.
On the first Monday of every month.
Please email firstname.lastname@example.org When the admin team has all the information, they can make an informed decision about a possible refund.
- The amount of the transaction(s) you are requesting be refunded
- The date(s) of the original transaction(s)
- Your reason for requesting a refund
Creating multiple accounts might happen for a few different reasons:
The original account with the membership might have been created with a typo version of your email
You might have created another account with an alternate similar email address you own
If you signed up with email and password, you might have created a second account with Continue with Facebook, Continue with Apple or Continue with Google options
Check all of your email inboxes for teampropa and email@example.com This will help you track down which email you may have used
If you suspect that you have a typo on your email or can’t find the account that has your membership, not to worry! Just reach out to our support team. We’ll be happy to help you get back in.
Here are common reasons that payments will fail or decline:
- Expired credit card information
- Incorrect payment details
- The issuing bank has blocked the transaction
- Website’s authorization has been revoked (most often with PayPal)
- Insufficient funds
We recommend that you reach out to your bank or PayPal directly to get more details on the decline reason and clear things up. Asking that they authorize future payments from djrap.com can fix recurring issues.