Frequently Asked Questions
Please email firstname.lastname@example.org and the PROPA Admin team will get back to you within 24hours.
On the date you sign up and automatically renews on the same date of every month.
Yes, however your subscription only ends on the sign up date of the following month so you would want to cancel it before it renews.
On the first Monday of every month. You will receive an automated message letting you know you have goodies! (please check your spam inbox)
See option 3. You can cancel anytime.
- For any problems with your account, we are here to help! please email : email@example.com with the following info
- Your reason for requesting help
- Account name/email used
- Sign up date
- The amount of the transaction(s) you are requesting be refunded/looked into
- The date(s) of the original transaction(s)
See FAQ 6 and feel free to contact us at :firstname.lastname@example.org
Creating multiple accounts might happen for a few different reasons:
The original account with the membership might have been created with a typo version of your email
You might have created another account with an alternate similar email address you own
If you signed up with email and password, you might have created a second account with Continue with Facebook, Continue with Apple or Continue with Google options
Check all of your email inboxes for teampropa and email@example.com This will help you track down which email you may have used
If you suspect that you have a typo on your email or can’t find the account that has your membership, not to worry! Just reach out to our support team. We’ll be happy to help you get back in.
Here are common reasons that payments will fail or decline:
- Expired credit card information
- Incorrect payment details
- The issuing bank has blocked the transaction
- Website’s authorization has been revoked (most often with PayPal)
- Insufficient funds
We recommend that you reach out to your bank or PayPal directly to get more details on the decline reason and clear things up. Asking that they authorize future payments from djrap.com can fix recurring issues.
Members on the SuperFan + VIP tiers are automatically entered in a monthly draw to win one of these amazing prizes below!
Should you win (you lucky devil!) the Propa Admin team will contact you and work out the details!
- Life is tough right now, let me help you out with a cash prize of 250 pounds!
- An adventure of a lifetime as my personal VIP guest for 4 days of travel and music! Offer ends DEC 2022
We use Royal Mail’s 48 and Tracked 48 service for Saver delivery.
Our saver delivery service costs just £4.00 flat fee
We aim to dispatch all saver deliveries within 2 working days.
Saver delivery normally takes 2 working days to arrive after posting. In exceptional circumstances it may take up to 5 working days.
Most saver delivery parcels can be tracked online, a tracking link will be provided as your order is posted
We aim to despatch all Saver orders within 2 working days. We use Royal Mail’s International Priority Service for our Saver orders. Please note this is an untracked service.
Our Express option is available to most international destinations (see below). If your order is time sensitive we recommend that you use the Express service.
Express service orders are given priority and are usually completed within one working day. Your order will be shipped using a tracked DHL courier service, and the cost varies depending on the order size and e destination country.
Larger orders and orders where a design clarification is not resolved immediately may take longer in production. We suggest contacting us for an estimated despatch date for large orders.
1-3 items = £15.00
4-10 items = £20.00
11-20 items = £30.00
21-35 items = £40.00
36+ items = £50.00
Delivered in 3-4 working days, tracked
1-3 items = £6.00
4-10 items = £12.00
11+ items = £20.00
Delivered in 8-15 working days, not tracked
1-3 items = £8.00
4-10 items = £12.00
11+ items = £20.00
Delivered in 8-15 working days