Frequently Asked Membership Questions
Please email teampropa@gmail.com and the PROPA Admin team will get back to you within 24hours.
On the date you sign up and automatically renews on the same date of every month.
Yes, however your subscription only ends on the sign up date of the following month so you would want to cancel it before it renews.
On the first Monday of every month. You will receive an automated message letting you know you have goodies! (please check your spam inbox)
See option 3. You can cancel anytime.
- For any problems with your account, we are here to help! please email : teampropa@gmail.com with the following info
- Your reason for requesting help
- Account name/email used
- Sign up date
- The amount of the transaction(s) you are requesting be refunded/looked into
- The date(s) of the original transaction(s)
See FAQ 6 and feel free to contact us at :teampropa@gmail.com
Creating multiple accounts might happen for a few different reasons:
The original account with the membership might have been created with a typo version of your email
You might have created another account with an alternate similar email address you own
If you signed up with email and password, you might have created a second account with Continue with Facebook, Continue with Apple or Continue with Google options
Check all of your email inboxes for teampropa and teampropa@gmail.com This will help you track down which email you may have used
If you suspect that you have a typo on your email or can’t find the account that has your membership, not to worry! Just reach out to our support team. We’ll be happy to help you get back in.
Here are common reasons that payments will fail or decline:
- Expired credit card information
- Incorrect payment details
- The issuing bank has blocked the transaction
- Website’s authorization has been revoked (most often with PayPal)
- Insufficient funds
We recommend that you reach out to your bank or PayPal directly to get more details on the decline reason and clear things up. Asking that they authorize future payments from djrap.com can fix recurring issues.
Members on the SuperFan + VIP tiers are automatically entered in a monthly draw to win one of these amazing prizes below!
Should you win (you lucky devil!) the Propa Admin team will contact you and work out the details!
- Life is tough right now, let me help you out with a cash prize of 250 pounds!
- An adventure of a lifetime as my personal VIP guest for 4 days of travel and music! Offer ends DEC 2022
Please Click HERE for all Merch related Questions
Frequently Asked Pre-order Questions
A pre-order allows you to secure limited edition items like the DJ Rap Propa Legacy Boxset before they are manufactured. By pre-ordering, you’re guaranteeing yourself a copy of this exclusive product.
When you place a pre-order for the DJ Rap Propa Legacy Boxset, you’ll be charged the full amount (£149.99 plus shipping) immediately. This payment includes a £100 non-refundable manufacturing deposit and £49.99 plus shipping which represents the refundable portion.
The £100 manufacturing deposit is committed directly to the production process. This deposit allows us to begin manufacturing your limited edition boxset, securing materials and production capacity specifically for your order.
If you decide to cancel your pre-order before it ships, we can refund the £49.99 plus shipping costs, but the £100 manufacturing deposit remains non-refundable as it has already been committed to the production process.
In accordance with UK Consumer Contracts Regulations, you retain your statutory right to return items within 14 days of receipt. However, for the DJ Rap Propa Legacy Boxset, only the refundable portion (£49.99 plus shipping) will be returned. The £100 manufacturing deposit remains non-refundable.
Delivery costs at checkout will be based on weight, below is an approximation. The Boxset weighs approximately 2.6KG.
UK: £8.50
EU: £17.50
US: £12.50
CANADA: £32.00
AUS/NZ: £38.50
JAP/CH/HK: £30
CANARY ISLANDS: £30
ROW: £40
This will depend on how many we purchase from the manufacturer. If we buy more than have been sold in the pre-order, then yes, there will be some more available. We will not know this until the pre-order period has completed.
Once the presale has ended, all the orders will be collated and sent for production. The production process takes 7 weeks in total. Once received by our distribution hub, all orders will be shipped out. We estimate that from the end of the presale the first deliveries should be dispatched after 8 weeks. We will communicate the production and delivery status to everybody throughout the process. However, due to the unpredictable nature of manufacturing these products, we cannot be specific with these timings but we will do our very best to make it as swift and efficient as we possibly can.
This will be carried out by our market leading distributor. They have extensive experience and the infrastructure to be able to manage your order in the most efficient manner.
All UK orders will be sent using the Royal Mail 48 Tracked service and should take 2-4 working days to arrive. International orders will be sent via tracked services where available.
You’ll receive a shipping confirmation email with tracking information once your order has been dispatched.
Unfortunately, once a pre-order is placed, we cannot modify the order details as the manufacturing process begins based on your specific order. If you need changes, please contact us to discuss your options.
Yes, when placing a pre-order, you’ll be required to explicitly acknowledge and agree to our pre-order terms via a checkbox at checkout, confirming your understanding of the payment structure, refund limitations, and other conditions specific to pre-order items.
